Privacy Policy

This Privacy Policy explains how Shape My Dough (“we,” “us,” “our”) collects, uses, and protects information when you visit our website or purchase a subscription. By using our site, you agree to this policy.

1. Information We Collect

When you place an order or contact us, we collect:

• Name and shipping address
• Email address
• Phone number (if provided)
• Payment information (processed by Stripe — we do not store card numbers on our servers)

We may also automatically collect technical information when you visit our site, including IP address, browser type, device type, and pages viewed.

2. How We Use Your Information

• Process and fulfill your subscription orders
• Ship your boxes
• Send order confirmations, shipping updates, and account-related emails
• Respond to customer service inquiries
• Improve our website and service
• Comply with legal obligations

3. Cookies and Tracking

Our website uses cookies and similar tracking technologies. Some are essential for the site to function (for example, maintaining your checkout session). Others are set by third parties:

• Stripe sets cookies during checkout for fraud prevention and secure payment processing.
• Meta (Facebook) Pixel — once installed, this will help us measure ad performance and reach customers who may be interested in our products.

You can disable cookies in your browser settings, but parts of the site (especially checkout) may not function properly.

4. Third-Party Service Providers

We rely on these trusted services to operate Shape My Dough:

• Stripe — payment processing
• Shippo — shipping label generation and order fulfillment
• PHPMailer / SMTP — transactional email delivery
• Meta (Facebook) — advertising

Each of these providers has its own privacy policy. We share only the information necessary for them to perform their function.

5. How We Share Your Information

We do not sell your personal information. We share information only with:

• Service providers listed above
• Law enforcement, when legally required
• A successor entity in the event of a merger, sale, or transfer of assets

6. Data Retention

We keep your account and order information for as long as needed to operate your subscription and comply with legal obligations (typically up to seven years for tax records). You can request deletion of your data at any time by emailing support@shapemydough.com.

7. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your data
• Opt out of marketing emails (use the unsubscribe link in any email we send)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what data we collect, request deletion, and opt out of “sales” of personal information. Note: we do not sell your information.

To exercise any of these rights, email support@shapemydough.com.

8. Children’s Privacy

Shape My Dough is sold to and operated by adults (18 or older). While our products are designed to be enjoyed by families with children, we do not knowingly collect personal information from anyone under the age of 13. If you believe we have collected information from a minor, please contact us and we will delete it promptly.

9. Data Security

We use industry-standard security practices to protect your information, including HTTPS encryption and secure third-party processors (Stripe never exposes your card details to us). However, no system is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this policy from time to time. The “Effective” date at the top of this page will reflect the most recent change. Continued use of the site after a change constitutes acceptance of the updated policy.

11. Contact Us

Questions about this Privacy Policy?

Email: support@shapemydough.com
Shape My Dough — Missouri, USA